Privacy Policy
Last updated: 15 May 2025
This privacy policy explains how Celvarin (“the Site”, “we”, “us” or “our”) collects, uses, and shares your personal data when you visit, use our services, make a purchase on www.celvarin.com (“the Site”), or otherwise communicate with us regarding the Site (collectively, “the Services”). In this policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected in accordance with this policy.
Changes to this Privacy Policy
We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the revised policy on the Site, update the “Last updated” date, and take any steps required under applicable law.
How we collect and use your personal data
To provide the Services, we collect personal data about you from various sources, depending on how you interact with us. In addition to the specific uses outlined below, we may use your information to communicate with you, improve the Services, comply with legal obligations, enforce our terms, and protect our rights and the Services.
Personal data we collect
Information you provide directly:
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Contact details: name, address, phone number, email.
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Order information: name, billing address, shipping address, payment confirmation, email, phone number.
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Account information: username, password, security questions.
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Customer support information: any information you choose to include in communications with us.
Information about your use:
We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This may include details about how you access and use the Site and your account, device information, browser information, network connection, IP address, and other information about your interaction with the Services.
Information from third parties:
We may receive information about you from third parties, including suppliers and service providers, such as:
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Companies supporting our Site and Services, including Shopify.
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Our payment processors, who collect payment information to process your payments and deliver products or services you have requested.
When you visit our Site, open or click on emails from us, or interact with our Services or advertising, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
How we use your personal data
Provision of products and services:
We use your personal data to provide the Services, including processing payments, fulfilling orders, sending account- or purchase-related notifications, managing your account, arranging delivery, and facilitating returns and exchanges.
Marketing and advertising:
We may use your personal data for marketing and promotional purposes, such as sending you marketing communications via email, SMS, or post, and showing you advertisements for products or services. This may include using your information to personalise the Services and advertising on our Site and other websites.
Security and fraud prevention:
We use your personal data to detect, investigate, or take action regarding potential fraudulent, unlawful, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account details secure.
Communication and service improvement:
We use your personal data to provide customer support and improve our Services. This is in our legitimate interest to be responsive to you, deliver effective services, and maintain our business relationship with you.
Cookies
We use cookies on our Site to operate and improve the Services, remember your actions and preferences, conduct analytics, and better understand user interaction with the Services. We may also allow third parties and service providers to use cookies on our Site to personalise services, products, and advertising.
Most browsers automatically accept cookies by default, but you can adjust your browser settings to remove or reject cookies. Please note that removing or blocking cookies may negatively impact your user experience and may cause some Services to function incorrectly or not at all.
Our website also recognises the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or sharing of your data. If you notify us of your preference via GPC, we will treat such a signal as a valid opt-out request for sharing/targeted advertising for the associated browser or device.
How we share personal data
We may share your personal data with third parties in certain circumstances, including:
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With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
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With business and marketing partners to deliver services and advertise to you.
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When you instruct or consent to the sharing of certain information with third parties.
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With our affiliates or within our corporate group.
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In connection with a business transaction such as a merger or insolvency, to comply with legal obligations, enforce terms of service, and protect our rights and Services.
In the past 12 months, we have shared the following categories of personal data for the purposes described above:
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Identifiers such as basic contact details and certain order and account information.
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Personal information categories listed in California’s Customer Records statute.
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Commercial information such as order, shopping, and customer support data.
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Internet or other similar network activity, such as usage data.
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Geolocation data, including location determined via IP address or other technical means.
We do not use or share sensitive personal data without your consent or to infer characteristics about you.
With your consent, we may share personal data for advertising and marketing purposes.
Third-party websites and links
Our Site may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies, as well as any other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security practices of such sites.
Children’s data
The Services are not intended for children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us to request its deletion.
As of the effective date of this privacy policy, we have no actual knowledge of sharing or selling personal data of individuals under 16.
Security and data retention
No security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. Additionally, any information you send to us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal data depends on various factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal data. These rights are not absolute, may only apply in certain circumstances, and in some cases we may decline your request as permitted by law.
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Right of access/knowledge: You may have the right to request access to personal data we hold about you.
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Right to deletion: You may have the right to request that we delete personal data we store about you.
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Right to rectification: You may have the right to request corrections to your personal data.
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Right to data portability: You may have the right to receive a copy of your personal data and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
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Opt-out of sale, sharing, or targeted advertising: You may instruct us not to “sell” or “share” your personal data or to opt out of processing your data for purposes considered “targeted advertising” under applicable law. If you visit our website with the Global Privacy Control (GPC) opt-out preference enabled, we will, depending on your location, automatically treat this as a request to opt out of “sale” or “sharing” of information for the device and browser you use.
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Restriction of processing: You may request that we stop or limit our processing of your personal data.
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Withdrawal of consent: If we process your personal data based on your consent, you may withdraw that consent at any time.
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Appeal: You may appeal our decision if we refuse to process your request. This can be done by replying directly to our refusal.
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Managing communication preferences: We may send promotional emails, which you can opt out of at any time using the unsubscribe link. If you opt out, we may still send non-promotional emails regarding your account or orders you have placed.
You can exercise these rights via our website or by contacting us using the details provided below. We will not discriminate against you for exercising any of these rights. To process your request, we may need to collect information from you to verify your identity, such as your email address or account details.
Under applicable law, you may designate an authorised agent to submit requests on your behalf. Before accepting such a request, we will require documentation confirming your authorisation and may ask you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.
Complaints
If you have complaints about how we handle your personal data, please contact us using the details below. If you are not satisfied with our response, depending on your location, you may appeal our decision or submit a complaint to your local data protection authority. For the EEA (European Economic Area), a list of supervisory authorities can be found here.
International users
Please note that we may transfer, store, and process your personal data outside the country in which you reside. Your personal data may also be processed by employees, third-party service providers, and partners in these countries.
If we transfer your personal data outside Europe, we will use recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country deemed to provide adequate protection.
Contact
If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise your rights, please contact us by email or phone:
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Celvarin
Phone Number: +31 617193020
Tournooistraat 2a, 5707 VV, Helmond, Noord-Brabant, Netherlands
VAT-Number: NL004005737B42
CRN-Number: 97159891
Our customer service is available Monday to Friday from 9:00 AM to 5:00 PM CET. We aim to respond and resolve any questions or issues within 24 hours.